Refund Policy

At RYZE Superfoods, we make the steps for an eligible return, exchange or order problem available before you buy. Please use our contact details to arrange assistance rather than sending a parcel without instructions.

Requesting help during the 30-day window

You have 30 days from delivery to request a return or exchange. For a change of mind, keep the item unused, with its original condition and original packaging intact. Include the order number or equivalent proof of purchase when you contact us. Our response will identify the agreed return method.

Covered return shipping

We pay the return shipping for eligible unwanted goods and for returns needed because goods are defective, damaged, incorrect or incomplete. Support supplies a prepaid label or another method paid by the store. There is no restocking fee. The default return destination is 12 Charles St, Wakefield, Massachusetts, 01880, United States; use a different address only if we provide it for your return.

Faults, missing items or a wrong delivery

Tell us about damage, a defect, a missing item or a product supplied in error, and provide your order reference with photographs where useful. We assess the problem and arrange an appropriate remedy. The unused-condition requirement for discretionary returns does not take away rights relating to defective, damaged, missing or incorrectly supplied goods.

Approval and money returned

After we receive and inspect the return, we communicate the decision. When approved, the refund is sent to the original payment method within 10 business days after receipt, inspection and approval. Your bank or payment provider may need extra processing time to display it. For exchanges, the replacement and availability are agreed with support.

Act promptly before dispatch

Ask us immediately if you want to amend or cancel an order before it ships. Fulfilment may already be underway, so we cannot promise every request can be completed. Once dispatched, the return procedure applies. Any mandatory cancellation or refund entitlement remains unaffected.

Responsible merchant and enquiries

This policy is provided by RYZE Superfoods.
Customer email: Support@finestqualitymushroomcoffee.shop
Contact telephone: 978-700-5975
Business premises and mailing address: 12 Charles St, Wakefield, Massachusetts, 01880, United States